Reining in the Dinosaur: the story behind the remarkable turnaround of New Zealand Post - Vivienne Smith
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New Zealand Post is considered a benchmark of excellence in the postal world for the management and measurement systems it has introduced to the mail business.
This book describes the radical transformation from a third world postal service to one of the world's most efficient, low cost, low price services.
New Zealand Post, Wellington, 1997, 232 pages.
Condition: secondhand paperback in very good condition.